The answer index
A little clarity.
A simpler next step.
Browse by topic. If your question is specific to your device or setup, our support team is ready to help.
Getting started
How do I start?
Choose the plan that suits you and send the short request form. Our team will contact you by WhatsApp or email, confirm your device, and guide you through setup and activation.
Do I need to create an account on the website?
No. You only send a plan request with your contact and device details. A member of our team then continues the process with you directly.
What happens after I send my request?
You will reach a page with two simple choices: install the recommended app first, or continue directly on WhatsApp and let our technical team help you with everything.
Plans & payment
When do I pay?
No subscription payment is required when you submit your plan request. We help you set up, activate and test the service. You pay for your subscription only after you confirm that it works. Your subscription starts on the day you pay. There is no automatic renewal or automatic charge.
Can I try the service before subscribing?
A 2-hour free trial is available to eligible customers, with eligibility confirmed by our team. You can also request a 24-hour trial for $2. If you continue with a subscription, the $2 is deducted from your subscription payment. These trial options are separate from submitting a plan request, which requires no subscription payment.
How many devices can stream at the same time?
Your plan determines how many devices can stream simultaneously. Choose 1–4 connections; each connection allows one device to stream at a time. See our current plans for pricing by duration and number of connections.
Devices & setup
Which devices can I use?
Common compatible choices include Smart TVs, Fire TV Stick, Android TV or TV Box, phones, tablets and computers. Share your exact device model and we will confirm the best setup.
What should I have ready?
Have your device connected to a stable internet connection. If you install IBO Player first, keep the MAC Address and Device Key shown in the app ready for our team. For another player, we will confirm which setup details are needed.
Which app should I install?
We mainly recommend IBO Player. Our team can confirm a compatible alternative if needed. These are third-party apps; RevolixTV does not own them. Our 12-month plans include 12 months of IBO Player activation for the same number of devices as the connections purchased. Plans of 1, 3 or 6 months do not include the licence. If you choose IBO Player, we can activate a 12-month licence for $6 per device. See the installation guide.
Content availability
What entertainment categories are available?
The service is designed to bring movies, series, live channels, international content and sports together in a single app, with one subscription.
Is every channel or title always available?
Content and channel availability can change. If you need a particular channel, competition, language or region, ask our team to confirm it before activation.
Can I ask about a specific region or language?
Yes. Contact our team on WhatsApp or through our contact page with the country, language or specific channels you want to watch in the United States. We will confirm availability before activation.
Activation & help
Do I need technical experience?
No. The setup normally takes only a few minutes. You can follow the installation guide yourself or ask our technical team to walk you through every step.
What if the setup is not working?
Contact support and tell us your device, the app you installed and the step you reached. A real person will help you check the setup and activation.
Where can I get assistance?
WhatsApp is usually the fastest option, and email support is also available. Send your question through our contact page.
Policies & privacy
What information should I never send?
Never send bank-card details, online banking credentials, account passwords or verification codes. We only request the information needed to contact you, confirm your device, activate the service and provide support.
Where can I read the policies?
You can review our Privacy Policy, Terms & Conditions and Refund Policy at any time.
Is there a money-back period?
Yes. Eligible subscriptions include a 7-day money-back period. Requests made after that period are reviewed under the partial-refund calculation explained in our Refund Policy. Approved refunds are issued through PayPal.
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Something more specific?
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