Privacy in plain language
The information you provide is used to communicate with you, confirm your device and content needs, complete activation and provide customer support. RevolixTV does not ask you to enter bank-card details on this website and does not require payment before you have received the activation and testing instructions.
Who we are
This website and its customer enquiry service are operated under the RevolixTV name. In this policy, “RevolixTV”, “we”, “us” and “our” refer to the operator responsible for handling the personal information described below.
For questions about this policy or the personal information associated with your request, contact us at contact@revolixtv.com .
Information we may collect
The information we receive depends on how you use the website and what you choose to send us.
Information you provide directly
- Your name and contact details, such as your email address, telephone number or WhatsApp number.
- Your country, region, language or preferred channel and content information.
- Information about your television, streaming device, application or operating system.
- Messages, questions, screenshots or other details you choose to send while requesting activation or support.
- Basic service information, such as your selected plan, activation status and support history.
Technical information
Our website hosting and security systems may receive standard technical information such as your IP address, browser type, device type, pages visited, date and time of access and diagnostic or security logs.
Information you should never send us
Please do not send passwords, bank-card numbers, security codes, banking credentials or login details for your personal accounts. RevolixTV does not need this information to activate or support your service.
How we use your information
We use the information you provide primarily to communicate with you during activation and customer support.
- To respond to your enquiry and understand what you need.
- To confirm device, application and service compatibility.
- To discuss available plans, channels and content options.
- To guide setup, testing and activation.
- To provide technical assistance and resolve service issues.
- To send necessary service, security or administrative communications.
- To prevent fraud, misuse and security incidents.
- To comply with applicable legal, accounting or regulatory requirements.
We do not use information submitted through an enquiry for unrelated advertising unless you separately choose to receive promotional communications.
Depending on the applicable law, we process this information because it is necessary to respond to your request, take steps before providing a service, perform our agreement with you, protect legitimate business and security interests, comply with legal obligations or act with your consent.
Payment and bank-card information
No payment before activation and testing
RevolixTV does not require advance payment before the activation and testing process described on our website. We also do not ask you to enter bank-card details directly into the RevolixTV website.
If you decide to complete a payment, you may receive an invoice or payment instruction that directs you to an independent payment provider. Your card or payment credentials are entered into that provider’s own secure service and are handled according to its privacy policy.
RevolixTV may receive limited transaction information from the payment provider, such as payment status, date, amount and transaction reference. We do not receive the complete bank-card number or card security code through our website.
Service providers and disclosures
We do not sell or rent personal information. Information may be shared only when reasonably necessary with providers that help us operate the service, such as:
- Website hosting and security providers.
- Email, messaging and customer-support services.
- Technical providers helping with service delivery.
- Payment providers when you choose to make a payment.
- Professional advisers where reasonably necessary for legal, accounting or compliance purposes.
We may also disclose information when required by applicable law, a valid legal request, or when reasonably necessary to protect customers, our service, our rights or the safety of others.
Cookies and technical logs
The website may use cookies and similar technologies that are necessary for basic operation, language preferences, security, fraud prevention and remembering choices.
Our hosting provider may also create server logs containing technical information such as IP address, browser, device, access time and requested pages. These logs help keep the website available and secure.
If optional analytics or advertising technologies are added, they should be identified through an appropriate cookie notice and consent choice where required by law. You can also control cookies through your browser settings, although disabling essential cookies may affect website functionality.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
- Enquiry information is kept while we respond to your request and complete any agreed activation.
- Support information may be kept while your service remains active and for a reasonable period afterward so we can understand and resolve recurring issues.
- Transaction and administrative records may be kept for the period required by applicable accounting, tax, fraud prevention or legal obligations.
- Technical logs are normally kept for a shorter period unless needed for security investigations.
When information is no longer needed, we take reasonable steps to delete or anonymize it.
How we protect information
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access is limited to people and providers who need the information to perform their responsibilities.
No online transmission or storage system can be guaranteed to be completely secure. For your protection, never send us passwords, complete card details, security codes or banking login credentials.
Your privacy rights and choices
Depending on where you live and the privacy law that applies, you may have the right to:
- Ask what personal information we hold about you.
- Request a copy of your personal information.
- Correct information that is inaccurate or incomplete.
- Request deletion of information, subject to applicable legal exceptions.
- Object to or request limits on certain uses of your information.
- Withdraw consent where processing is based on consent.
- Request data portability where this right is available.
- Exercise applicable rights without unlawful discrimination.
To make a privacy request, email contact@revolixtv.com . We may need to verify your identity before completing a request. Some information may need to be retained where required by law or necessary to establish, exercise or defend legal claims.
You may also have the right to complain to the privacy or data-protection authority responsible for your location.
Children’s privacy
RevolixTV services and subscription enquiries are intended for adults. We do not knowingly request personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.
International processing
Some website, email, messaging, hosting or payment providers may process information in countries different from your own. Where required, we take reasonable steps to use providers and safeguards intended to protect personal information in accordance with applicable law.
Policy updates and contact
We may update this Privacy Policy when our services, providers or legal obligations change. The updated version will be published on this page with a revised effective date. Material changes may also be communicated through an appropriate website notice.
Questions, correction requests and privacy enquiries can be sent to: contact@revolixtv.com .