Refund Policy

Scope of this policy

This policy applies to eligible subscriptions purchased directly from RevolixTV. It does not apply to payments made directly to an application store, application developer, device seller or other independent third party.

Our team first helps with compatibility, activation and testing. Payment is requested after confirmation, not before the initial activation process.

Once a refund is approved, the related subscription may be disabled and access to the service will end.

Refund requests within the first 7 days

If you are not satisfied with the service, you may request a refund within 7 calendar days from the date your payment is completed.

• The request must be made within the 7-day period.
• The request must relate to a subscription purchased directly from RevolixTV.
• The customer must provide enough information for us to identify the subscription and payment.
• Under this guarantee, the amount paid to RevolixTV is refunded without the partial-use calculation below.
• The approved refund is sent through PayPal.

Partial refunds after 7 days

After the first 7 calendar days, subscriptions longer than one month may be considered for a partial refund.

How the partial refund is calculated

• We start with the total amount paid to RevolixTV.
• Each started month of service is counted as one used month.
• We deduct the value of the months already used.
• We deduct the value of one additional month for activation, service administration and customer support.
• For a 12-month subscription that included free IBO Player activation, we also deduct the $8 application activation cost.
• The $8 IBO Player deduction does not apply to shorter subscriptions because the customer purchases or activates the application separately.
• The final estimate is rounded down to the nearest complete US dollar.
• A calculated refund can never be less than $0.

This example is based on a $79 annual subscription. After deducting the included $8 IBO Player activation and three months of service value—two months used plus one support month—the estimated refund is $53.

Refund estimate calculator

Use this calculator to see an estimate based on the policy. The final amount is confirmed by our team after reviewing the subscription and PayPal transaction.

Exclusions and special cases

• One-month subscriptions: after the first 7 days, one-month subscriptions are not eligible for a partial refund.
• Expired or fully used subscription periods have no remaining refundable value.
• Fees paid directly to third-party application developers, application stores, device sellers or other providers are not payments to RevolixTV and cannot be refunded by us.
• The $8 IBO Player deduction applies only when that activation was included by RevolixTV with the annual plan.
• Duplicate, fraudulent or abusive requests may be refused after review.
• Problems caused only by an unsupported device, customer internet connection or third-party application should first be reviewed with our support team.

If the service is materially defective or does not match what was agreed, contact our support team so we can investigate and provide an appropriate remedy.

How to request a refund

Contact RevolixTV through the contact page or by email at contact@revolixtv.com. Include:

• Your full name.
• The email or WhatsApp number used for the order.
• Your subscription duration and payment date.
• Your PayPal email address.
• A short explanation of the refund request.
• The PayPal transaction reference when available.

Never send passwords, complete card numbers, card security codes or banking login details. We do not need this information to review a refund request.

Refunds are issued through PayPal

Once approved, we initiate the refund and provide confirmation where available. The time required for the money to appear in the customer’s PayPal account may depend on PayPal and is outside RevolixTV’s direct control.

RevolixTV does not request a fee, password or card security information in order to release an approved refund.

Applicable consumer rights

This policy describes RevolixTV’s commercial refund guarantee and partial-refund process. It does not remove or limit any consumer right or remedy that cannot legally be excluded under the laws applicable to the customer.

Where applicable law requires a different refund amount, deadline or payment method, the mandatory legal requirement takes priority over this commercial policy.